Workplace mediation is a tool that can be used to improve life within an organisation. Where it is used as an early intervention it can be highly successful in proactive management of a conflict situation before it emerges into a formal dispute. While the intervention required can vary depending on the specific situation, using mediation skills to facilitate difficult conversations or similar, is a critical tool to assist individuals and organisations create solutions to problems through a supportive framework. Due to the flexibility of mediation, the process can be adapted depending on the specific situation, issues and considerations that are relevant.
A key strength of workplace mediation is the level of input and control parties have over the process and final decision. It is not a judgement or determination imposed on anyone. The participants own the solution which gives a greater chance of a successful conclusion.
Using mediation as part of usual practice within an organisation can bring great benefits in terms of cost, reputation and employee well-being including:
- Long-term savings on time and money spent on litigation, formal disputes and grievances
- Improved employee retention and well-being leading to less recruitment costs, less sickness absence and improved productivity
- HR costs distracted from core business can be reinvested in their strategic role
- Attracts high quality staff to the organisation
- Positively influences organisation culture
- Better use of taxpayer or donation funding ( as appropriate)
- Clients benefit:- brand identity, perception, continuity
- Resolves conflicts early
- Reduces stress, mental strain and difficulty for employees
- Motivates and engages employees in collaborative working
- Has a clear structure of conflict resolution process, fair and transparent
- Offers an open environment to air concerns
- Allows for speedy restoration of relationships avoiding resentment and entrenchment
- Improves the working community feeling based on respect, dialogue and support
- Provides a process giving equal power and responsibility to those involved
If you are interesting in how your company/organisation can set up and introduce a framework for mediation, require an registered workplace mediator, or would just like to discuss the potential benefits of mediation please contact Alan Brown using the details on this site.
*With thanks to the Society of Mediators 218 The Strand, London.