Please raise any complaint verbally at first as we will do all we can to address any issues immediately.
If you would prefer to contact us formally please write to Alan Brown at the address below outlining:
– Your name, address and other contact details
– A clear description of your complaint or concerns you have
– Any suggestions for resolving the issues raised
– Copies of any papers you consider relevant to the complaint
Alternatively a complaint can be sent by e mail including the details above to the e mail address below.
Once the written summary of your complaint has been received, you will be contacted within 10 working days to inform you of our understanding of the circumstances leading to your complaint and any further information considered relevant. You will then be invited to make any comments that you may have in relation to the response.
Within 20 working days of receiving your formal written summary, Alan Brown will write to you to you to inform you of the outcome of the investigation into your complaint and let you know what actions have been, or will be taken.
If you remain dissatisfied with any aspect of the handling of your complaint, we will attempt to resolve this promptly through negotiation. If this still does not resolve the situation we agree to enter into mediation with you through an independent Civil Mediation Council registered mediator. Finally if there is still no resolution the complainant should contact the Civil Mediation Council as a concluding arbiter. Contact details will be provided by Alan Brown Mediation Limited.
Alan Brown Mediation Ltd.
Shalamar, Sherbourne Avenue
Port Soif, Vale,